Shopping with us is simple. Browse our collections, select your preferred items, add them to your shopping cart, and proceed to checkout. Once your payment has been successfully completed, you will receive an order confirmation email.
Can I change or cancel my order?
If your order has not yet been processed or shipped, we may be able to modify or cancel it. Please contact our customer support team as soon as possible after placing your order.
Once an order has been shipped, changes or cancellations may no longer be possible.
How can I check my order status?
After your order has been processed, you will receive shipping confirmation along with tracking information (where available). You can also contact our customer support team for updates regarding your order.
Shipping
Do you ship internationally?
Yes. We offer shipping to many countries worldwide. Shipping availability may vary depending on your location.
How long does shipping take?
Order processing usually takes 1–3 business days.
Estimated delivery times are:
United Kingdom: 3–7 business days
Europe: 5–10 business days
United States & Canada: 7–15 business days
Australia & New Zealand: 7–15 business days
Other International Destinations: 10–20 business days
Please note that delivery times are estimates and may vary due to customs clearance, local postal services, holidays, or unforeseen delays.
How much does shipping cost?
Shipping fees are calculated during checkout based on your delivery destination and selected shipping method.
From time to time, we may offer free shipping promotions on eligible orders.
Will I receive a tracking number?
Yes. Once your order has been shipped, tracking information will be sent to your email whenever tracking is available.
Payments
What payment methods do you accept?
We accept secure online payments through major payment providers. Available payment methods may include:
Visa
Mastercard
American Express
Discover
Apple Pay
Google Pay
Other secure payment options available at checkout
Payment options may vary depending on your country or region.
Is my payment information secure?
Yes. Customer payment information is processed through secure payment gateways using industry-standard encryption technology. We do not store your complete payment card details on our website.
Returns & Refunds
What is your return policy?
If you are not completely satisfied with your purchase, you may request a return within the return period specified in our Return & Refund Policy.
Returned items should be unused, in their original condition, and include the original packaging where applicable.
When will I receive my refund?
Once your returned item has been received and inspected, approved refunds will be issued to the original payment method.
Depending on your payment provider or bank, refunds typically appear within 5–10 business days.
What if my item arrives damaged or incorrect?
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Please include your order number along with photos of the item so we can resolve the issue promptly.
Products
Will the jewelry look exactly like the photos?
We make every effort to display product images and colors as accurately as possible. However, slight variations may occur due to monitor settings, lighting, or photography.
Is your jewelry suitable for everyday wear?
Many of our products are designed for daily wear. To help preserve their appearance, we recommend avoiding prolonged exposure to water, perfumes, lotions, and harsh chemicals.
How should I care for my jewelry?
To help maintain your jewelry:
Store pieces in a dry place.
Keep away from moisture and chemicals.
Clean gently with a soft cloth.
Remove jewelry before swimming, bathing, or exercising.
Proper care can help extend the life and appearance of your jewelry.
Our customer support team typically responds within 24–48 business hours.
What are your business hours?
Monday – Friday: 09:00 – 18:00 (GMT)
Saturday – Sunday: Closed
I still have questions. What should I do?
If you cannot find the answer you’re looking for, please contact our customer support team by email. We are committed to providing prompt and professional assistance and will respond as quickly as possible.
