At TRACY MODE LTD, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy outlined below.
Please read this policy carefully before requesting a return or exchange.
Return Eligibility
You may request a return within 30 days of receiving your order, provided that the following conditions are met:
The item is unused, unworn, and in its original condition.
The item is returned with its original packaging, tags, and accessories (if applicable).
The item has not been damaged due to misuse, improper care, or normal wear and tear.
Proof of purchase or your order number is provided.
Items that do not meet these conditions may not be eligible for a refund.
Non-Returnable Items
For hygiene, safety, or product integrity reasons, the following items cannot be returned unless they arrive damaged, defective, or incorrect:
Earrings that have been worn.
Personalized or custom-made items.
Gift cards.
Clearance or final sale items (where indicated).
Please review product descriptions carefully before placing your order.
How to Request a Return
To initiate a return, please contact our customer support team before sending any items back.
Please include:
Your full name.
Order number.
The email address used to place the order.
The reason for your return.
Photos of the product if it is damaged, defective, or incorrect.
Our team will review your request and provide return instructions if your return is approved.
Please do not send products back without receiving return authorization, as unauthorized returns may not be accepted.
Return Shipping
Unless the item is damaged, defective, or shipped incorrectly, customers are responsible for the cost of return shipping.
We recommend using a trackable shipping service and retaining proof of postage, as we cannot guarantee receipt of returned packages.
TRACY MODE LTD is not responsible for items lost or damaged during return transit.
Exchanges
We are happy to assist with exchanges for eligible items.
If you would like a different size, style, or replacement item, please contact our customer support team. Exchanges are subject to product availability.
If the requested replacement item is unavailable, we may offer a refund or an alternative product of similar value.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please notify us within 7 days of delivery.
Please include:
Your order number.
A description of the issue.
Clear photographs showing the product and the problem.
After reviewing your request, we will work with you to provide an appropriate solution, which may include a replacement, exchange, or refund where applicable.
Refunds
Once your returned item has been received and inspected, we will notify you of the status of your refund.
If approved, the refund will be issued to your original payment method.
Please note:
Original shipping charges are generally non-refundable unless the return is due to our error.
Refund processing times may vary depending on your payment provider or financial institution.
Most refunds appear within 5–10 business days after they have been processed.
Late or Missing Refunds
If you have not received your refund after the expected processing period:
Check your bank account or payment method.
Contact your credit card provider or bank, as processing times may vary.
If you still have not received your refund, please contact our customer support team for assistance.
Order Cancellations
Orders may be cancelled before they have been processed or shipped.
Once an order has entered processing or has been dispatched, cancellation may no longer be possible. In such cases, you may request a return after receiving your order in accordance with this policy.
Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact us.
