At TRACY MODE LTD, we are committed to delivering your order as quickly and efficiently as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through https://tracymode.net.
Please read this policy carefully before placing your order.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During periods of high demand, promotional events, or holidays, processing times may be slightly longer. If significant delays occur, we will make reasonable efforts to notify affected customers.
Shipping Destinations
We currently ship to many countries and regions worldwide.
Shipping availability may vary depending on your delivery address, local regulations, or carrier restrictions. If we are unable to ship to your location, you will be notified before your order is completed or as soon as reasonably possible.
Estimated Delivery Times
Estimated delivery times begin after your order has been processed.
Destination
Estimated Delivery Time
United Kingdom
3–7 Business Days
Europe
5–10 Business Days
United States & Canada
7–15 Business Days
Australia & New Zealand
7–15 Business Days
Other International Destinations
10–20 Business Days
Please note that these delivery times are estimates only and are not guaranteed.
Delivery may be affected by customs inspections, weather conditions, transportation delays, local courier operations, public holidays, or other circumstances beyond our control.
Shipping Costs
Shipping charges are calculated during checkout based on factors including:
Delivery destination
Shipping method selected
Order value
Promotional offers (where applicable)
From time to time, we may offer free shipping promotions on qualifying orders. Any applicable conditions will be clearly displayed during checkout.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information whenever tracking is available.
Please allow up to 48 hours for tracking information to become active after shipment.
Customs, Duties, and Taxes
For international orders, customs duties, import taxes, value-added taxes (VAT), or other local fees may apply depending on your country’s regulations.
Unless otherwise stated during checkout, these charges are the responsibility of the customer.
TRACY MODE LTD has no control over customs procedures or additional import charges imposed by local authorities.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at the time of purchase.
If an incorrect or incomplete shipping address is provided, shipment delays, additional shipping charges, or failed deliveries may occur.
If you notice an error in your shipping information, please contact us immediately. We will make every reasonable effort to update your order before it is shipped.
Lost or Delayed Shipments
If your shipment has been significantly delayed or appears to be lost, please contact our customer support team.
We will work with the shipping carrier to investigate the issue and assist in resolving it as quickly as possible.
Please note that investigation times may vary depending on the shipping carrier.
Delivered but Not Received
If tracking indicates that your package has been delivered but you cannot locate it, we recommend that you:
Check around your delivery location.
Ask family members, neighbors, or building management.
Contact the local delivery carrier.
Wait up to 24 hours, as some carriers mark packages as delivered shortly before final delivery.
If you still cannot locate your package, please contact our customer support team for further assistance.
Damaged Packages
If your package arrives damaged, please contact us within 7 days of delivery.
Please include:
Your order number.
A description of the damage.
Clear photographs of the packaging and the affected item(s).
We will review your request and work with you to provide an appropriate solution in accordance with our Returns & Exchanges Policy.
Multiple Shipments
If your order contains multiple items, products may occasionally be shipped separately depending on inventory availability or warehouse location.
If this occurs, you will receive separate shipping confirmations and tracking information where applicable.
Shipping Delays
While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control, including:
Severe weather
Customs inspections
Transportation disruptions
Public holidays
Carrier delays
High seasonal order volumes
We appreciate your patience and understanding should such delays occur.
Contact Us
If you have any questions regarding shipping or delivery, please contact us.
